Cancellation and Refund Policy

1. Eligibility for Cancellation and Refund

1. Customers may request cancellation of the service and claim a refund only until the first set of documents, information, or records required for processing the service has been uploaded to the portal or otherwise submitted by the customer.
2. Once any such documents or information have been uploaded or submitted, the service shall be deemed to have commenced, and no cancellation or refund shall be permitted.

2. Cancellation Fee

1. A cancellation fee of ₹100 (Rupees One Hundred only) shall be deducted from all approved refund amounts.

3. Time Limit for Cancellation

1. Cancellation requests must be submitted within one (1) year from the date of payment.
2. Any cancellation request received after the expiry of one (1) year from the date of payment shall not be eligible for refund, and the entire amount paid shall stand forfeited.

4. Procedure for Cancellation

1. Customers may submit a cancellation request by logging into the customer portal and following the prescribed cancellation process.
2. If the customer is unable to access the portal, a cancellation request may be sent by email to refunds@coraltax.ai from the customer's registered email address.

5. Refund Processing

1. Approved refunds shall be processed within five (5) working days from the date of approval of the cancellation request.
2. Refunds shall be credited only to the same payment method, bank account, card, UPI account, wallet, or other payment instrument used for making the original payment.
3. Refunds shall not be issued through any alternative payment method, account, or mechanism.

6. No Interest

1. No interest, compensation, or additional amount shall be payable on any refund amount, irrespective of the time taken for processing the refund.

7. Right to Verify

1. Coraltax reserves the right to verify the eligibility of any cancellation or refund request and may seek additional information or documentation before processing the refund.